Returns & Exchanges

At Tony’s Chocolonely, we want you to be 100% crazy about your chocolate; if your order arrives damaged or incorrect, please reach out to us within 14 days for a resolution. Due to the perishable nature of our products, we cannot accept returns for chocolate that has been opened or melted after delivery.

Return Process

• 1.
  Contact Our Choco-Advisors

  Send an email to our support team with your order number and a brief explanation of the issue with your bars.

• 2.
  Provide Photo Evidence

  Attach clear photos of the packaging and the product if you are reporting damage or a quality concern.

• 3.
  Receive Authorization

  Our team will review your request and, if eligible, provide a return authorization or process a replacement immediately.

• 4.
  Refund Processing

  Once approved, refunds are issued to your original payment method within 5-7 business days to ensure your balance is restored.